Amazon Connect Family Newsletter – Issue 50 - 2026 Sept
The latest issue of the Amazon Connect Newsletter is here! Stay current on Amazon Connect! Don't miss out on these key insights!
Series: Amazon Connect Customer Newsletter (12 articles)
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- 12Amazon Connect Family Newsletter – Issue 50 - 2026 Sept This article
Amazon Connect Family Newsletter – Issue 50 September 2026
Welcome to the September 2026 Edition of the Amazon Connect Family Monthly Newsletter!
We're thrilled to have you here as we dive into an exciting month packed with groundbreaking innovations and valuable resources for the Amazon Connect Family community.
This month's featured highlights include:
- Agentic CX Designer – Now generally available! Design and launch agentic customer experiences in weeks by blending agentic reasoning with deterministic precision on one no-code visual canvas.
- Amazon Connect Talent – Now generally available! Fill roles before the cost of an empty seat adds up, without trading away quality of hire with AI-powered hiring at scale.
- Agent-to-Agent (A2A) Collaboration – Now generally available! Bring your AI agents into the customer experience and resolve more requests in a single interaction through seamless collaboration.
Beyond these flagship releases, September brings a wealth of updates:
- Over 30 new product launches across the Amazon Connect Family, including AWS End User Messaging enhancements, Amazon SES improvements, tenant-level deliverability insights, and expanded regional availability
- Fresh blog posts covering everything from CNIL/EU ePrivacy compliance to building serverless mass email solutions, free sandbox environments on AWS Builder Center, and insights on scaled hiring with AI
- New workshops on Salesforce Contact Center with Amazon Connect covering Generative AI concepts, features, and architecture
- Engaging YouTube content including customer success stories like Centrica's 89% NPS boost and the latest episodes of The Amazon Connect Podcast
- Important release notes on data tables configuration, expanded capabilities, and documentation updates
Thank you for being an integral part of the Amazon Connect Family community. Your continued engagement, feedback, and innovation drive us forward as we build the future of customer experience together. We're excited to share these advancements with you and look forward to seeing how you'll leverage them to transform your customer engagement strategies.
Series: Amazon Connect Customer Newsletter (12 articles)
- …
- 12Amazon Connect Family Newsletter – Issue 50 - 2026 Sept This article
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