Amazon Connect Customer Newsletter – Issue 39 - 2025 October
The latest issue of the Amazon Connect Newsletter is here! Stay current on Amazon Connect! Don't miss out on these key insights!
Series: Amazon Connect Customer Newsletter (12 articles)
- 1Amazon Connect Customer Newsletter – Issue 39 - 2025 October This article
Welcome to the October 2025 edition of the Amazon Connect Monthly Newsletter!
We are thrilled to have you join us as we explore the latest innovations and updates in the Amazon Connect ecosystem.
This month's edition features extensive coverage of AWS re:Invent 2025, taking place December 1-5 in Las Vegas. We've included a comprehensive attendee guide highlighting must-attend sessions focused on customer experience transformation and AI-powered innovations. Don't miss our featured session BIZ221: Agentic AI advancements in customer experience with Amazon Connect with Pasquale DeMaio, VP of Customer Experience.
- We're excited to announce several significant feature releases, including granular permissions for conversation recordings, preview dialing for outbound campaigns, and enhanced email capabilities with threaded views and conversation history.
- Our publications section features insightful blogs covering topics from real-time fraud detection in insurance claims to implementing WhatsApp integration with CloudWatch alarms.
- Stay engaged with upcoming events including CX Healthcare Exchange East and CCW Executive Exchange, plus explore our new Amazon Connect Enablement YouTube series featuring in-depth discussions on AI implementation and customer experience optimization.
- We're also proud to introduce new AWS Skill Builder Badges for Amazon Connect Reporting & Analytics and AI Fundamentals, designed to help you enhance your expertise.
Thank you for being an integral part of the Amazon Connect community. Your continued engagement and innovation help drive the future of customer experience transformation.
Series: Amazon Connect Customer Newsletter (12 articles)
- 1Amazon Connect Customer Newsletter – Issue 39 - 2025 October This article
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