Amazon Connect Family Newsletter – Issue 48 - 2026 July

The latest issue of the Amazon Connect Newsletter is here! Stay current on Amazon Connect! Don't miss out on these key insights!

Series: Amazon Connect Customer Newsletter (12 articles)

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Amazon Connect Customer Newsletter – Issue 39 - 2025 October
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Amazon Connect Family Newsletter – Issue 48 - 2026 July This article
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Amazon Connect Family Newsletter – Issue 49 - 2026 August

Adams, George

Published Aug 6, 2026

Last modified Aug 6, 2026

Amazon Connect Family Newsletter – Issue 48 July 2026

Welcome to the July 2026 edition of the Amazon Connect Family Monthly Newsletter!

We're thrilled to bring you the latest updates, innovations, and insights from across the Amazon Connect ecosystem.

This month's featured highlights showcase transformative capabilities that are redefining customer experience:

Amazon Connect Agentic Voice expands to 50+ languages and 100+ voices , delivering more natural, human-sounding AI agent experiences with seamless response pacing, improved turn-taking, and customizable speech controls
Siemens achieves 90% autonomous call handling with Amazon Connect Customer AI Agents, eliminating traditional IVR systems entirely
NatWest's multi-region resilience architecture ensures uninterrupted service for 3+ million monthly banking calls using Amazon Connect Customer Global Resiliency
Our thought leadership on Integration as Intelligence explores how Amazon Connect Customer + Salesforce via MCP represents the future of agentic integration
Rule-based redaction for agent screen recording protects sensitive PII and payment data while maintaining quality assurance capabilities

Under What's New, we're excited to share major announcements including AWS Wickr's Data Retention Service ,AWS Entity Resolution's advanced real-time matching , Amazon SES pricing plans , and significant expansions toAmazon Connect Customer forecasting, planning, and scheduling for Tasks and Emails . We've also launched AWS End User Messaging RCS with rich media and interactive messaging across 22 countries, bringing app-like experiences directly into SMS conversations.

Our Publications section features essential reading, including how to break language barriers with multilingual chat support, build autonomous ecommerce assistants, implement responsible AI with guardrails, and leverage the Amazon Connect data lake with reusable CDK constructs. Plus, don't miss the latest episodes from Amazon Connect on YouTube and the Amazon Connect Enablement channel.

Thank you for being an integral part of the Amazon Connect community. Your dedication to delivering exceptional customer experiences drives everything we do, and we're honored to support your journey with cutting-edge tools, insights, and innovations each month.